The customer, however, is legally entitled to keep the merchandise -- though you can request that the customer return it. Note, however, that you are allowed to keep the merchandise. Pretty sure you can't just keep it. You are allowed to keep the merchandise . In that case, you can contact Amazon and offer to return the merchandise. That said, I think it would be best to email Industry Canada and ask them about unordered merchandise. I also signed that i recieved the packages. ... Fortunately, it seems unordered merchandise is yours to keep. How To Report A Problem. There are different reasons we may not let you into Canada, such as security, criminal or medical reasons. And shipping to Canada just went through the roof. If you’re inadmissible to Canada However, the Better Business Bureau (BBB) is warning consumers that there is … In British Columbia, the Business Practices and Consumer Protection Act says you have a legal right to keep unordered merchandise sent to you. I ordered 1 item online and I was sent 2 other items instead. Senders of unordered merchandise may not bill you for receiving unordered merchandise, even if you keep it. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Except for (1) free samples clearly and conspicuously marked as such, and (2) merchandise mailed by a charitable organization soliciting contributions, the mailing of un­ordered merchandise or of communications prohibited by subsection (c) of this section constitutes an unfair method of competition and an unfair trade practice in violation of section 45(a)(1) of title 15. The best thing to do is to report unordered merchandise to Amazon to make them aware of the problem. There is a downside to free merchandise from Amazon that has been delivered to your door. Free merchandise from Amazon delivered right to your doorstep might sound like a big win. You may report problems with senders of unordered merchandise to the Federal Trade Commission (FTC), which has authority to take action against deceptive and misleading business practices. dwagnerkc on Dec 17, 2017. Keep a close eye on your credit report and credit card bills. A Canadian immigration officer will decide if you can enter Canada when you: apply for a visa or an Electronic Travel Authorization (eTA) or; when you arrive at a port of entry. Call the company that sent it. They might just let you keep it. Of course, there are also far less insidious explanations for why you received a … Later they did send me the correct item but am i legally obligated to return the other 2? If I was targeted by this, I'd probably find a local store to take them rather than just throwing it all away. 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