Keep on top of your work from home life with these tips and ideas from our team to yours. JIRA Service Desk and/or Confluence Knowledge Base Examples . This Skillbuilder covers useful techniques to surface relevant documentation and standardize your content using templates and … Go to the main menu Setup > General Codes, select the item Activities > Activity Codes and input activity codes you need. When done right, however, creating a proactive knowledge base can dramatically shave the number of issues in your support queue and save your team hours of work. If you start with a template, writing an article will be as easy as filling in the blanks. The Product team for Confluence keeps their space simple and to the point with very visual links to the most important dashboards and plans. Confluence is a knowledge base, or wiki, that organizes and stores all of your information assets around the projects we are doing in JIRA (like, product requirements), or general things like meeting minutes, marketing assets, design documents, etc. If this sounds like your team’s set-up, finding what topics to write about should be easy. To compound the matter, the engineer typically needs to take extra time to create professionally written articles with a consistent tone, and look and feel. The easiest way to get that feedback is by including a quick survey at the end of every one of your knowledge base articles. Search for 'knowledge base' on Marketplace and see if there is an app that's right for your knowledge base. About Confluence Log in Knowledge Base. Help. Yeah confluence its basically a form of a wiki knowledge base area but, the thing is that confluence can be connected with other atlassian products such as jira. Confluence has easy integration with JIRA, so these assets become an integrated piece. Browse pages. If you’re a support engineer, you probably don’t even need to look at support issues to know what questions your customers deal with most frequently. Creating a successful knowledge base can be difficult. Source my question is whats the difference between knowledge base space and documentation space. Connect your knowledge base to Jira Service Desk… okay this last one isn’t really a tip, more of an obligation. Contextual tabs remain hidden when the module is not selected. Working from home isn't easy, and the transition from the office to home isn't totally natural, but with enough awareness and some good advice you can increase your productivity, improve your communication, and remain connected with your team. Help Desk team leads wants the space to be self curating, and do not want to spend a lot of time manually organizing content. Users will generally find articles by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy. Help. Help desk staff want to be able to create new articles quickly. The fastest way to get them the help they need is through adding a search function so they can easily type in their problem and find a solution. That’s why it’s a smart idea to put popular or recent articles right on the home page of your knowledge base. People are significantly more likely to absorb and retain textual information when it’s accompanied by pictures, so this extra step could go a long way when it comes to improving your article’s readability. You can take a look at the templates they created in Confluence for how-to and troubleshooting articles here: ✅Tip: You should author a troubleshooting article for common problems that customers might have. A detailed guide: Scale your IT team with Confluence Knowledge Base, the self-service knowledge base, built for JIRA Service Desk. That’s why it’s important to prioritize what topics you address in your knowledge base in order to make the most out of your time. Configure Space tools. To make it easy for your users to create knowledge base articles, such as your help desk or support team, we recommend customizing the how-to and troubleshooting article templates to make them relevant for your organization. Online Help Keyboard Shortcuts Feed Builder What’s new ... You're reading an article from PHE's web content knowledge base - the best place to find answers to your content questions. The ribbon organizes commands in a more usable way by presenting them as a set of tabs. It takes willing support engineers to break away from the queue and give attention to creating knowledge base articles intended to help customers help themselves. It may also be worth prioritizing issues that are serious, even if they do not come up as frequently. Everyone wants a way to be notified when articles they are interested in have been updated or important notices are added. There simply aren’t enough hours in the … A how-to article, on the other hand, should offer a step-by-step guide teaching people how to complete common tasks with your product. The Atmosphere Data Store (ADS) is the cornerstone infrastructure which supports the implementation of the Copernicus Atmosphere Monitoring Service (CAMS).It is built on the same infrastructure as the Climate Data Store (CDS). Tip: You’ll have to make sure that your article headlines include certain key words to make sure that your customers can find them via the search bar. Prioritize which topics you address in your knowledge base. When the going gets tough, the tough get going. Add headings and instructional text (choose, Add a space logo and useful shortcuts to the sidebar (choose. MadelineBarr May 01, 2018. It is useful for both Confluence Server Administrators and Confluence Cloud administrators. For those building a knowledge base in Confluence, the Forms for Confluence app allows you to create custom surveys and store responses directly in your Confluence internal database. Example of an email sent. It’s also worth noting that people tend to get intimidated when they see a large wall of text. It includes how to set up a knowledge-base in Confluence for self-service customer support in Jira Service Desk. We'll show you what it means to embrace transparency, foster a sense of belonging, form connections, and have a little fun along the way. Most of our clients arrive through our web form, which makes MechaSqueak automatically trigger a ratsignal. To compound the matter, the engineer typically needs to take extra time to create professionally written articles with a consistent tone, look, and feel. A common addition to Knowledge Base spaces is a survey or form tool, which enables you to get feedback on the usefulness or usability of your knowledge base articles. Don’t stress: You don’t need to be an author to write a successful knowledge base article. 1. Confluence templates are an easy way to get a jump-start on your pages, with templates for everything from product requirements to marketing plans.. You'll need Space Admin permissions to do this. Click button to add a new code:. People from all around the globe could end up looking for answers in your knowledge base, so make sure that your writing is accessible to everyone. Learn more about how a knowledge base helps your team work smarter. It takes willing Support Engineers to break away from the queue and give attention to creating knowledge base articles intended to help customers help themselves. Not come up as frequently that it includes as little jargon as possible procedure page.. 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