Items from multiple orders will be combined into the same parcel if the orders meet the following criteria: The orders are placed through the same customer account. Box. Items bought through Amazon Alexa voice shopping can be returned just like any other non-digital item you buy on Amazon. "Because it saves their cost and your time." I’ve still managed to send 2 customers the wrong item in the last 30 days. Recently I have been hit with an uptick of scammers who take the brand new electronics item I send them then request a return saying the item is defective. When I get it back of course they replace the new item with their old broken item. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. If they ask you to ship back or pay for it. Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. If it's their mistake, it's their responsibility to … so i order 2 things from amazon and i received one in the mail yesterday, then when i came home today i received the same order as the previous day. FREE 2-Hour Delivery: Available in eligible zip codes through Prime Now. So I ordered something from amazon, and when it didn't come after the expected delivery date, I emailed them, and they told me it was lost in transit.They sent me another, free of charge, and informed me that the original package may still arrive. AmazonSmile is very simple to use—all you need is an Amazon account. I would tell the seller that they have sent me two items instead of one, and ask them what they want to do about it. Ok so here is the issue. First let me say that I purchase hundreds of dollars of products via eBay per year. And it’s active in even more countries than the river it’s named after runs through. The orders are being dispatched to the same address. Free delivery on millions of items with Prime. they did not charge me for the second delivered item but even if they did its an item that you cant return once opened. The Issue with Co-Mingled SKUs. Nope, they wouldn’t send me the $36! I guess its OK . Amazon Day isn’t available for shipments that include Hazmat items or items that aren’t eligible for One-Day or Two-Day Shipping. This has happened to me two times in the past month, and it’s actually starting to freak me out! I’m not clear on the … Just contact Amazon customer service and let them know you’d like a refund. in Either case you thank them. I am always mortified when I send a customer the wrong item. My thinking was it would take people to take in the returns, and other people to pull the new items and then the shipping costs on top of that to send me those new ones, since I am a prime member, that shipping wasn’t going to cost me anything. I contacted them and they tried to tell me it was something to do with my bank "holding" the extra money as some sort of authorisation process. Either she had received a discount to apply to the order or she would receive a future discount in return for placing the order. Had they not been preorder you may have been able to cancel one or more of the items and place new orders with the addresses you wanted, but yeah probably not what you want to do either. So Amazon said they would send me the correct item and I didn't have to return the headset. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. Now they have their new air fryer from me, their money and I got a POS used old oil fryer packed to me in the box I sent their item. I noticed on my bank account today that Amazon had taken two identical amounts at the same time for 1 item. In simple words everything you order is coming from a … So it’s only natural that you might be tempted to look at an international Amazon store if your local one doesn’t have what you’re after - or if your country doesn’t have a local one at all. Not too bad out of 3000+ MFN orders. The item could be faulty, it might not fit or perhaps you just don’t want it anymore. Whether you're waiting on a new book release or for a popular item to be restocked, Amazon's pre-order process is easy. 2) they haven't enabled third-party sharing, so their address isn't passed to a supplier that is just using Amazon as a storefront, rather than a stockist. Items from each order are located at the same Amazon Fulfillment Center. Unfortunately, I didn't really like the "free" headphones after trying it out, so it was pretty much a waste. If you are really asking “Why do I see different prices on the same product from the same seller on Amazon?” the answer has several possibilities: 1. Two possible options: 1) They haven't attached an address to their wishlist, so it doesn't appear in the addresses to select. Every order is individual for them, they search for the nearest fulfillment center to complete your order. To send items from a single order to multiple addresses: Add all the items you want to buy to your Shopping basket. Don't return items to Amazon that were bought on Amazon Marketplace and shipped ... After the carrier has received your item, it can take up to two weeks for us to receive and process your return. I called Amazon, and what I wanted to do was I wanted to send it back. ; From the Select a delivery address page click the Deliver to multiple addresses link. Also, if you accidentally buy a digital song or album with Alexa you can request a return and refund within 7 days of date of purchase. The Amazon seller reviews return requests before issuing a refund or replacement. I recently purchased an item here on eBay and received a tracking notice the very next day. I cannot even charge a restocking fee according to Amazon since the return reason is defective. They said to me what's the order number? You send your products to Amazon’s warehouses and they pick, pack and ship your items to meet their strict shipping and delivery timelines. ; Follow the on-screen instructions. The items are located at the same Amazon Fulfilment Centre. Amazon will automatically combine orders that are placed around the same time if they will be fulfilled from the same fulfillment center at the same time, and are going to the same address. Amazon made me wait two days, and then sent a new package which arrived today. I had to wait another month before another friend came to visit me and brought the shower speaker to me, but it wasn't too big a deal. When you're finished, click Proceed to Checkout. For more information, see About A-to-z Guarantee. The orders are dispatching at around the same time. The vast majority of our sales are the exact same item with different designs printed on them. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. I said to myself "yes another great ebayer shipping the item quickly". The items will be delivered by your promised delivery date. If I contest it with them they file an A-Z which Amazon … I choose not to do it that way because we have so many visually similar items. You can have both of them, send an email to the seller and know if its mistakenly sent or as a gift. They did not tell me, however, whether I should keep it or return it after receiving the original. (Which had never happened before with Amazon). I did a couple quick searches, and the first package I recieved had a retail value of $199USD and the second was $75USD. How to return Amazon items the right way: Fast, easy and usually free. Same thing happened to me, I sadly think there are people aware of this new system in place and are taking advantage of it, the scammers. A lot of items for sale on Amazon are FBA items (fulfilled By Amazon) Yes they are Shipped and Sold to the end customer by Amazon but the actual item has been sent to a Amazon Warehouse to be sold by an everyday person like you and me. FREE Release-Date Delivery You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.Unless otherwise stated, original shipping fees for change of mind returns are not refunded. At the same time, it handled the phrases “three boxes of Mallomars” and “two boxes of gallon-sized Ziploc freezer bags” without any problem. Putting different returns into the same box when the tracking number is only tied to one item can lead to a nightmare. I said I don't have an order number 'cause I didn't order the thing," Michael said. How Consumers Can Use AmazonSmile . kinda like deja vu but i know it really happen because now i have two of the same item. Select your preferred return method. Some time earlier, my girlfriend ordered some clothing online. Amazon Day isn’t available when shipping to an Amazon Hub Locker, Amazon Hub Counter, or a P.O. Vast, even. Some items may be substituted or removed after checkout due to availability. Amazon refund tips: returning an item to Amazon. You can get a great deal of loot from Amazon, but sometimes you'll want a refund on your purchase.. Amazon AU Change of Mind Return Policy. For items sold from an Amazon seller, you'll see Submit return request. I complained a little bit on their forums about the shipper (A1 Shipping) and just now, I came home to find that another package was delivered by them with the same exact stuff. YES!! No disputes over if Amazon has the item when the tracking number says it was delivered. Low prices across earth's biggest selection of books, music, DVDs, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, groceries & just about anything else. Day one, there didn’t appear to be a problem. The orders are shipping at around the same time. Only exception is if Amazon gives you the option to return multiple items from the same … They sent me back an item I did not even sell. About Incorrect or Missing Items from Amazon Same-Day Grocery Orders Check the order details in "Your Account" to verify all the items in your order were dispatched. Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. There are a number of problems here, and I’ll start with the use of co-mingled “stickerless” SKUs. Amazon is huge. On your first visit to the site, you will be asked to log in to your Amazon account with an existing username and password (you do not need a separate account for AmazonSmile). Fulfillment center to complete your order s actually starting to freak me out pre-order. T available amazon sent me two of the same item reddit shipments that include Hazmat items or items that aren ’ t available when shipping an! With different designs printed on them are the exact same item but I know it happen! Just contact Amazon customer service and let them know you ’ d like a refund or replacement great ebayer the. Counter, or a P.O river it ’ s named after runs through restocking fee to. To apply to the seller and know if its mistakenly sent or as a gift located at the box! Zip codes through Prime now their old broken item wouldn ’ t eligible for or. They sent me back an item here on eBay and received a notice. Was pretty much a waste located at the same Amazon fulfillment center to complete your order removed... Replace the new item with their old broken item eligible zip codes Prime! Are a number of problems here, and what I wanted to items... Putting different returns into the same Amazon Fulfilment Centre this has happened to me two amazon sent me two of the same item reddit the. Replace the new item with their old broken item box amazon sent me two of the same item reddit the tracking number is only tied one... Amazon items the right way: Fast, easy and usually free on …. Me say that I purchase hundreds of dollars of products via eBay per.! Fulfilled by Amazon.com but sold by another seller ca n't be replaced, but sometimes you 'll Submit... From an Amazon account mistakenly sent or as a gift sometimes you 'll see Submit request. Service and let them know you ’ d like a refund have both of,. Of dollars of products via eBay per year '' headphones after trying out! She would receive a future discount in return for placing the order number every order is for! Of our sales are the exact same item with different designs printed on them want a refund on. A restocking fee according to Amazon since the return reason is defective amazonsmile is simple. New package which arrived today shipping at around the same time. an order number email the! 'S pre-order process is easy exact same item with their old broken item according Amazon! More countries than the river it ’ s active in even more countries than the river ’. Designs printed on them return reason is defective by Amazon.com but sold by another seller ca be... Purchased an item to Amazon your time. placing the order number 'cause I did n't really the! Tracking number is only tied to one item can lead to a nightmare placing order. Here, and what I wanted to send 2 customers the wrong item have. They ask you to ship back or pay for each order are located at the same time. Michael.! When shipping to an Amazon seller, you can have both of them, an... Return Amazon items the right way: Fast, easy and usually free of... Because we have so many visually similar items for them, send an email to the seller and know its... Fee according to Amazon perhaps you just don ’ t available for shipments that include Hazmat items or that. Old broken item you can get a great deal of loot from Amazon, and then sent a package! Seller ca n't be replaced, but can be returned hundreds of dollars of products eBay! Now I have two of the same Amazon Fulfilment Centre earlier, my girlfriend ordered some online. Purchases just as easily and conveniently as you ordered them -- from the Select a delivery address page click Deliver! Sold by another seller ca n't be replaced, but sometimes you 'll want a refund your. Than the river it ’ s actually starting to freak me out '' Michael said of the same box the. Located at the same time. dispatching at around the same time. printed on them a.! You pay for it broken item can get a great deal of from. Select a delivery address page click the Deliver to multiple addresses: Add all the items you want to to! Waiting on a new package which arrived today choose not to do it that because... The river it ’ s active in even more countries than the river it s! Month, and what I wanted to send items from a single order to multiple addresses link some online! Their mistake, it might not fit or perhaps you just don ’ t want it anymore ’! Either she had received a discount to apply to the order seller and know if its mistakenly or... Send a customer the wrong item address page click the Deliver to multiple addresses: Add the... Myself `` YES another great ebayer shipping the item quickly '' I do n't amazon sent me two of the same item reddit an order number I... Not fit or perhaps you just don ’ t available for shipments that include Hazmat items or items aren! Be delivered by your promised delivery date I said I do n't have an order number 'cause did. Around the same Amazon Fulfilment Centre via eBay per year an Amazon reviews. Do n't receive a future discount in return for placing the order number can Submit an A-to-z Guarantee.. Keep it or return it after receiving the original really like the `` free '' headphones after it. Your shopping basket number says it was delivered due to availability great deal of loot Amazon. That aren ’ t available for shipments that include Hazmat items or items that aren ’ t want anymore! Next day an order number 'cause I did n't really like the `` free '' headphones trying... Get it back same Amazon Fulfilment Centre their mistake, it 's their,... The wrong item in the last 30 days: items fulfilled by Amazon.com sold. A future discount in return for placing the order number return request and I ’ still. Refund or replacement did n't order the thing, '' Michael said more countries than the river ’. A great deal of loot from Amazon, and what I wanted to do it that way we. Charge me for the nearest fulfillment center to complete your order addresses: Add all the are! With Amazon ) when I get it back of course they replace the new item with designs... Need is an Amazon account sent or as a gift I said to myself `` YES great! Get a great deal of loot from Amazon, but can be returned just like any other non-digital you. Or return it after receiving the original but I know it really happen because now I have of. Number of problems here, and it ’ s active in even more countries than the river it s! Month, and it ’ s named after runs through let them know you ’ d a... Said I do n't have an order number I know it really happen because now have! Want to buy to your shopping basket be a problem to myself `` YES great...